Return & Refund Policy

Thanks for shopping at HUG Boutique online shop: www.hugboutique.com
If you are not entirely satisfied with your purchase, we’re here to help.
To request a return approval, contact us at hello@hugboutique.com

Returns

You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging when applicable.
Your must provide the receipt and or order number, or proof of purchase.
You must specify if you want to exchange the item purchased or if you want a refund.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned
Item. We will immediately notify you on the status of your refund after inspecting the returned item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies or PayPal policies.
For additional information, contact us at: hello@hugboutique.com

Shipping Cost For Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable when returning to exchange an item that is in not damaged.
If we sent you the wrong item or a damaged item, then we will refund you the shipping cost for the return for exchange.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact us for additional questions at: hello@hugboutique.com